1.1. These Accommodation Rules set out the regulations for guests’ stay and movement within Hotel Savannah.
1.2. The hotel may accommodate only duly registered guests and provide services corresponding to a **** hotel category.
1.3. Current information regarding accommodation rates and services provided by the hotel is available at any time from the reception staff. You can contact them by email at Reception@hotel-savannah.com or by phone at the number listed on the website (+420 515 284 084).
2.1. Upon arrival, guests must present a valid identity document (ID card or passport) issued by a governmental authority and containing a photograph. Based on this document, guests will receive a hotel key card granting access to their assigned room. Guests under 18 must be accompanied by an adult.
2.2. In case of loss or re-issuance of the magnetic key card, a fee will be charged according to the current price list.
2.3. If a guest refuses to identify themselves or present valid ID, the hotel is not obliged to provide accommodation. Accommodation and services must be paid in cash or by credit card on the day of arrival or departure, provided credit was set at check-in. Invoice payments are allowed only if a written request was submitted in advance and the hotel management approves a deferred payment. The hotel accepts vouchers issued by approved travel agencies and hotel vouchers. Same-day reservations must be paid in full in cash for the entire stay, unless secured by a credit card.
2.4. Unless otherwise agreed, rooms without a reservation secured by a credit card will be held only until 6:00 p.m. on the first day of the reservation, after which the reservation will be cancelled.
2.5. Guests visibly under the influence of alcohol or other substances may be refused accommodation.
2.6. On the day of arrival, rooms are available from 3:00 p.m. On the day of departure, check-out is required by 11:00 a.m., unless otherwise agreed with the hotel.
2.7. Early check-in or late check-out is possible subject to hotel availability and may incur an additional fee according to the current price list.
3.1. Guests are not allowed to move hotel furnishings or tamper with electrical installations and devices in the room.
3.2. Guests are responsible for any damage they cause to hotel property during their stay.
3.3. Guests must observe quiet hours from 10:00 p.m. to 6:00 a.m.
3.4. Guests must comply with these accommodation rules. In case of violation of the Accommodation Rules, the Hotel Savannah general terms and conditions, or Czech law, the hotel may immediately terminate the guest’s stay. Guests remain liable for any damage caused and must pay for all services used up to the time of early departure.
3.5. For safety reasons, guests may use only personal hygiene electrical appliances (razors, massage devices, etc.) or computer equipment. The use of extension cords and other electrical appliances is prohibited.
3.6. Guests may use free Wi-Fi (PalasinoFreeWiFi).
3.7. Children under 12 may not be left unattended in hotel rooms, restaurants, or recreational areas, including the Wellness & Spa center (pool, saunas, steam room).
3.8. Security cameras operate in corridors and public areas. Recording use is subject to applicable personal data protection laws.
3.9. Guests have free access to the Wellness & Spa center (pool, saunas, steam room). Other services and treatments are charged according to the price list available at the reception or Wellness & Spa. Guests must familiarize themselves with the Wellness & Spa operating rules, available at the reception and on www.hotel-savannah.com.
3.10. Bathrobe rental is available at the reception for a fee. Unreturned bathrobes will be charged according to the current price list.
3.11. Entry to Palasino Casino is governed by its Terms and Conditions and game regulations. More information is available at the reception, on www.palasino.eu, or in information materials provided in each room.
3.12. Carrying or storing weapons on hotel premises is prohibited.
3.13. Smoking, use of fireworks, or any open flame is strictly prohibited in the hotel. Violations may result in eviction and cancellation of reservations, and guests will be charged for the full stay and any damages. Smoking is allowed only in designated outdoor areas. Any damage resulting from non-compliance will be charged.
3.14. Guests have access to an in-room safe, used at their own risk. Valuables may also be deposited at the reception.
3.15. Parking is available at the hotel free of charge. The parking lot is unattended, and the hotel is not responsible for damage, theft, or personal property left in vehicles.
3.16. Minibar contents are not included in the room rate. Guests must fill out a consumption form, sign it, submit it to reception on departure, and pay accordingly.
3.17. Guests must comply with all safety measures related to hotel operation and interactions with other guests.
3.18. Dogs may be accommodated only when accompanied by guests, in designated areas, and a fee applies according to the published price list. Rules for dogs include:
- 3.18.1. Dogs are prohibited from entering the wellness center.
- 3.18.2. Dogs must be accompanied in public areas and kept on a leash.
- 3.18.3. Dogs may not use guest beds, chairs, or other resting furniture.
- 3.18.4. Dog feeding may not involve utensils or equipment used for guest food preparation or service.
- 3.18.5. Owners must clean up after their pets.
- 3.18.6. Owners are responsible for any damage caused by their dogs. The hotel may charge for extra cleaning or replacement of linens used by pets.
- 3.18.7. Room inspection, cleaning, and repairs must be allowed for rooms with pets, at least once daily, for safety and damage control. Staff may refuse entry if they feel threatened.
- 3.18.8. Other animals may be accommodated only with prior hotel approval.
4.1. In addition to these Accommodation Rules, guest rights and obligations are governed by the accommodation contract, Hotel Savannah General Terms and Conditions, and applicable Czech law. In case of conflict, Czech law prevails, followed by the hotel’s General Terms and Conditions.
4.2. The hotel welcomes suggestions from guests to improve hotel operations and safety.
We wish you a pleasant stay.
These rules are effective from 1st March 2026.
Hotel Savannah
Chvalovice-Hatě 198
CZ – 669 02 Znojmo
Tel.: +420 515 284 084
Email: Reception@hotel-savannah.com